At mautoner.com, a website operated by Nimerik Solutions Limited, we want every customer to be satisfied with their purchase. If something goes wrong, we'll do our best to resolve it quickly and fairly.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be in their original packaging and in good condition.
- Opened toner/ink cartridges may be returned only if defective or covered by our Compatibility Guarantee.
- Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.
Refunds
- Refunds are processed within 7–10 business days once we receive and inspect the item.
- Refunds will be issued to the original payment method.
- In some cases, we may offer store credit or an exchange if preferred.
- Shipping fees are non-refundable (unless the return is due to our error).
Exchanges
- If you ordered the wrong item, we're happy to help arrange an exchange.
- Defective or incorrect products will be replaced at no cost to you.
Compatibility Guarantee
We guarantee that our compatible toner cartridges will work with the stated printer models.
- If a cartridge does not fit or function as expected, we'll replace it or refund you in full.
- This guarantee ensures that trying our compatible toner is completely risk-free.
Non-Returnable Items
- Stationery products that have been opened or used.
- Clearance, promotional, or final-sale items.
How to Return
Contact our customer support team on contact@mautoner.com or call on +230 466 0065 with your order number.
We'll provide you with simple return instructions.
Pack your item securely, send it back, and we'll take care of the rest.
Our Commitment
We aim to make your experience with mautoner.com worry-free. With us, you can count on:
Quality Products
Premium compatible cartridges
Flexible Solutions
If something goes wrong
Risk-Free Guarantee
Never stuck with incompatible products
Contact Us
For any questions about returns or refunds, please contact our customer support team:
Last updated: 27 November 2025
This Refund & Return Policy is governed by the laws of the Republic of Mauritius